Inspiration

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Feel energised, get inspired and see the impact of our latest work and thinking.

In the spotlight

Article

Consumer trends

18 December 2025

What are the key consumer trends for 2026?

Georgina Cundell-Jones

5 min read

Article

Customer experience

11 September 2025

Personalisation at scale: the new CX standard

Scott Lee

5 min read

Article

Trends

18 July 2025

From screen to suitcase: how movies and tv shows are redefining travel & destination promotion

Matthew Jorgenson

4 min read

Article

Customer experience

04 September 2025

How Gen Alpha is becoming the barometer for customer experience design

Scott Lee

5 min read

Article

Communities

26 June 2025

Exploring the three faces of online insight communities

Angie Deceuninck

4 min read

Article

Consumer trends

13 January 2026

The rise of instant gratification: exploring the 2026 consumer trend Lightspeed living

Katia Pallini

5 min read

Article

Consumer trends

18 December 2025

What are the key consumer trends for 2026?

Georgina Cundell-Jones

5 min read

Article

Innovation

11 December 2025

How do you know if the world is ready for your innovation?

Tim Wragg

5 min read

Article

Customer experience

20 November 2025

Beyond the bargains: delivering seamless consumer experiences this Black Friday

Jeannie Hoyer

4 min read

Article

Consumer empathy

18 November 2025

Why singles’ day matters more than you think

Katia Pallini

4 min read

Article

Woman in the street with camera around her neck smiling

Customer experience

28 October 2025

From generic to genius: redefining consumer experiences in travel

Lillian Lam

5 min read

Article

Customer experience

15 October 2025

Elevating customer experience with signature delights

Scott Lee

4 min read

Article

Customer experience

02 October 2025

What Gen Alpha put in their digital backpacks

Georgina Cundell-Jones

3 min read

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