Inspiration

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Feel energised, get inspired and see the impact of our latest work and thinking.

In the Spotlight

Article

Customer experience

11 September 2025

Personalisation at scale: the new CX standard

Scott Lee

5 min read

Article

Trends

18 July 2025

From screen to suitcase: how movies and tv shows are redefining travel & destination promotion

Matthew Jorgenson

4 min read

Article

Customer experience

04 September 2025

How Gen Alpha is becoming the barometer for customer experience design

Scott Lee

5 min read

Article

Communities

26 June 2025

Exploring the three faces of online insight communities

Angie Deceuninck

4 min read

Article

Silver generation

23 May 2025

Silver is the new gold: mindset over age

Georgina Cundell-Jones

4 min read

Article

Customer experience

15 October 2025

Elevating customer experience with signature delights

Scott Lee

4 min read

Article

Customer experience

02 October 2025

What Gen Alpha put in their digital backpacks

Valerie Kolesar

3 min read

Article

Silver generation

25 September 2025

Gen X: the lost generation and untapped force

Sven Arn

3 min read

Article

Customer experience

11 September 2025

Personalisation at scale: the new CX standard

Scott Lee

5 min read

Article

Customer experience

04 September 2025

How Gen Alpha is becoming the barometer for customer experience design

Scott Lee

5 min read

Article

Communities

28 August 2025

Using AI to elevate the human spark in insight communities

Angie Deceuninck

3 min read

Article

Artifical intelligence

21 August 2025

Stepping outside of the algorithm to reconnect with consumers

Tim Wragg

4 min read

Article

Customer experience

14 August 2025

Liquid Expectations & generation Alpha: The importance of rethinking customer experience

Scott Lee

3 min read

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