The empathy effect: the brands that feel vs the ones that fail (Philippines)
Why consumer closeness matters and how leading brands are re-establishing human connections alongside AI
- 30/F, Yuchengco Tower, RCBC Plaza, 6819 Ayala Avenue, Makati City 1200, Philippines
- Thursday, 18 June
- 9:30am-11:30am PHST
Consumers today aren’t just changing what they buy — they’re redefining what feels worth it.
Join us for an intimate consumer closeness session where we explore why true consumer understanding is slowly being eroded — and what winning organizations are doing differently to stay meaningfully connected to people’s lives.
Featuring four Filipinos across different life stages:
- Gen Z navigating the tension between self-expression and limited budgets through beauty routines, food cravings, digital culture, and everyday “little rewards”
- Young millennial balancing ambition and burnout through convenience-led choices, wellness habits, subscriptions, relationships, and the realities of modern adulting
- Millennial parent managing the pressure of providing for family while making constant trade-offs across groceries, healthcare, school needs, and meaningful family moments
- Gen X consumer navigating growing concerns around health, financial preparedness, home, and long-term security in an increasingly uncertain world
Through a mix of immersive storytelling, interactive activities, show-and-tell moments, and live empathy exercises, the session will bring to life the routines, priorities, decisions, tensions, and everyday trade-offs shaping how consumers define value today — and what these shifts could inspire for brands moving forward.
A space to listen, participate, reflect, and get closer to the people behind the purchase.