Established in 2012, our annual SITEisfaction® report captures the heartbeat of customer satisfaction with digital banking services across South Africa. We assessed the performance of key drivers of individual banks, allowing us to identify their strengths, areas requiring improvement, and more. Based on the performance, we rank the banks in term of satisfaction and get a comprehensive understanding of the customer’s banking voyage.

This year, we’d like to bring the results and our top findings to life and invite you to our on-demand webinar “SITEisfaction® 2023: the Digital Banking Satisfaction in South Africa”. We will also unveil the winners in both the internet (via computer web browser) and mobile banking (via mobile apps) categories.

Are you eager to find out who claims the top spot as South Africa’s best digital bank, best internet banking offering and best mobile banking offering? Who will be awarded with the silver and bronze spot? Then watch on demand now to embrace the future of digital banking with us!